Trade Terms

To ensure a transparent and smooth cooperation, please review our standard trade terms below. Any special requirements can be discussed with our sales team.

1. Price

Our quotations are based on FOB Shenzhen or Laem Chabang Port (Thailand) as specified.
Prices are valid for a specified period as stated in the quotation. After expiry, prices may be subject to adjustment based on market conditions.
We will notify you in advance of any price changes affecting pending orders.

2. Packaging

Standard packaging: PE inner bag with your label, plus export-standard double-layer corrugated carton (A=A grade).
Custom packaging is available upon request (additional cost may apply).

3. Payment Terms

30% deposit within 3 days after contract signing. Production will start upon receipt of deposit.
70% balance before shipment from our factory.
*Alternative payment terms (e.g., LC at sight, or 70% against copy of B/L) can be negotiated for regular or large-volume orders.*

4. Shipment & Delivery

Lead Time
Standard lead time: 20–60 days after deposit confirmation, depending on order quantity and product type.
For stocked items: 3–7 days.
Exact lead time will be confirmed in the contract.

Place of Delivery
Recommended: Shenzhen Port or Laem Chabang Port (FOB basis).

Storage & Demurrage
Buyer shall arrange pickup according to the agreed delivery date.
If goods are not shipped within 30 days after the ready date, additional cost may apply.
If goods remain unshipped for 90 days, we reserve the right to dispose of or reallocate the goods. In such case, the 30% deposit is non-refundable.

5. Weight Tolerance
 

Note: These are standard production tolerances. Tighter control may be available upon request.

6. Quantity Tolerance

Allowance: ±1% for over/short shipment. The final invoiced quantity will be based on actual loaded quantity.

7. Quality Standard

Products are manufactured and inspected according to Luzhou Pack’s internal quality control standards, which are aligned with industry norms.

For quality issues:
Buyer must inspect goods promptly upon receipt.

If defect is attributable to us (Luzhou Pack), buyer shall provide written notice and supporting evidence (photos/videos/samples) . We will work with you to resolve (replacement, credit, or other remedies).

If the issue is caused by buyer’s storage, handling, or misuse, buyer shall bear the full responsibility.

Third-party inspection (e.g., SGS) can be arranged at buyer’s cost and by mutual agreement.

8. Order Changes & Breach

Order Changes
Any change request must be submitted in writing in advance. After mutual confirmation, we will execute the revised order.

Liability for Breach
If we fail to deliver on time (without justifiable reason), we will offer a proportional compensation or discount as agreed.

If buyer fails to pay deposit or balance on time, we reserve the right to delay production or shipment, and may cancel the order after written notice.

Dispute Resolution
Both parties shall first negotiate in good faith.

If negotiation fails, the dispute shall be submitted to the court located in Luzhou Pack’s domicile for litigation.
(Alternatively, we accept arbitration through a recognized commission–please ask for details.)

9. Trade Assurance Service (Alibaba.com)

We fully support Trade Assurance orders via Alibaba.com. This service protects both parties’ interests by ensuring payment security and quality control. Please contact us to start a Trade Assurance order.